Privacy Policy

Who We Are

IPTVZio is the operator of iptvzio.com, providing IPTV subscription services including live channels, video-on-demand, and electronic programme guide (EPG) content.

For privacy-related inquiries, you can reach our data controller at: contact@iptvzio.com

Data We Collect

We collect the following categories of personal data:

• Contact information — Your name and WhatsApp number or email address when you initiate contact with us.
• Order information — Subscription plan chosen, payment confirmation references, and order dates.
• Technical data — IP address, browser type, device type, and pages visited, collected automatically via server logs and analytics tools.
• Communications — Messages exchanged via WhatsApp or email for support purposes.
• Usage data — General usage patterns to improve our service (no individual viewing history is stored).

We do not collect payment card numbers. All payment transactions are handled through WhatsApp communication and third-party payment processors.

How We Use Your Data

We process your personal data for the following purposes:

• To provide, activate, and manage your IPTV subscription.
• To communicate with you about your order, renewal, or support requests.
• To send service-related notifications (e.g. renewal reminders, downtime alerts).
• To improve our website performance and user experience.
• To comply with legal obligations.
• To detect and prevent fraudulent activity.

Our legal basis for processing is primarily contract performance (to deliver the service you purchased) and legitimate interests (to improve and secure our platform).

Data Sharing

We do not sell your personal data. We may share limited data with:

• Service providers — Hosting providers (Hostinger), analytics tools, and communication platforms necessary to operate our service.
• WhatsApp / Meta — When you contact us via WhatsApp, Meta's own privacy policy applies to that platform.
• Legal authorities — If required by law, court order, or to protect our legal rights.

All third-party providers are contractually obligated to handle your data securely and only for the specified purpose.

Cookies & Tracking

Our website uses cookies to ensure basic functionality and improve your experience:

• Essential cookies — Required for the site to function correctly. Cannot be disabled.
• Analytics cookies — We may use Google Analytics to understand traffic patterns. These are anonymised and do not identify you personally.
• Preference cookies — Remembering your settings or previous interactions.

You can control cookies through your browser settings at any time. Disabling non-essential cookies will not affect your ability to use our site.

Data Retention

We retain your personal data for as long as necessary to provide our services and comply with legal obligations:

• Active subscription data — retained throughout your subscription period.
• Order and communication records — retained for up to 3 years after your last transaction for accounting and dispute-resolution purposes.
• Server logs and technical data — retained for up to 12 months.

When data is no longer needed, it is securely deleted or anonymised.

Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Right of access — Request a copy of the personal data we hold about you.
• Right to rectification — Ask us to correct inaccurate or incomplete data.
• Right to erasure — Request deletion of your data ("right to be forgotten").
• Right to restriction — Ask us to limit how we use your data in certain circumstances.
• Right to data portability — Receive your data in a machine-readable format.
• Right to object — Object to processing based on legitimate interests.
• Right to withdraw consent — Where processing is based on consent, you may withdraw it at any time.

To exercise any of these rights, contact us at contact@iptvzio.com. We will respond within 30 days.

Security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure. Our website uses HTTPS encryption for all data transmitted between your browser and our servers.

However, no internet transmission is 100% secure. We encourage you to use strong, unique passwords and to contact us immediately if you suspect any unauthorised use of your account.

Children's Privacy

Our service is intended for users aged 18 and over. We do not knowingly collect personal data from children under 18. If we become aware that a child's data has been submitted, we will delete it promptly. If you believe a minor has provided us with personal data, please contact us immediately.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make significant changes, we will update the "Last updated" date at the top of this page.

We encourage you to review this policy periodically. Continued use of our service after changes are posted constitutes acceptance of the updated policy.

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